Help & Support

Help & Support

Our dedicated support team are here to help you, whatever your needs.

Some useful tips below:

Placing your order

Within the shop, Design Xpress offers customised options from which you can make your selection and tailor make your product. These options can include size, stock, printed sides, quantity and finishing options.

Need a custom Quote?

Don’t see what your are after in our shop? No worries, we are more than happy to discuss custom quotes, simply fill in our on-line enquiry form by clicking the button below.

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Upload your artwork for your order using the artwork upload prompt.

If you are sending artwork with a mix of graphics and photography, make sure that it is in a print ready PDF and that all photography is as high resolution as possible. The maximum size upload is 50MB, if you are uploading files over this size we can make alternative arrangements.

Checkout securely

We know that a safe environment in which to make payment is crucial. That’s why we offer payment by PayPal.

Organise your delivery

All items in our shop environment include FREE UK delivery. Saturday and pre noon deliveries are chargeable. Should you require these services then please get in touch.

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Order print samples

We offer FOC Print samples of our most popular medias and substrates– if you would like a sample pack please get in touch.

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If you have any further questions for us, we’d love to help! Don’t hesitate to contact us with the button below.

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You can sign into your account at any time – just click on the LOG IN button at the top of the screen and enter the email and password you used when you created your account, then click OK.

Creating an account couldn’t be easier – see the Login or Register button in the top-right of the screen? Click on that and enter your details.

Click LOG IN and then Forgot your password. Enter the email you used to register your account and click recover password. You will then received an email link to reset it.

To change your order, please call us on 01207 582004 quoting your order number.

Please note that because of our high-speed turnaround, your items could be printed soon after you approved the initial order, however we will always do our best to change the order as late as possible.

If you have uploaded the wrong artwork, please call 01207 582004 quoting your order number. We proof artwork back as standard procedure but if already approved, your items could be printed soon after.

Yes, you can change the address your order’s being shipped to right up until the dispatch date

Log into your account locate your order. You should now see the option to change your delivery address. Please note that if this does not let you amend the details your order will have been despatched.

We use DPD with full visibility so if you would like to track your order, please contact us on 01207 582004 and we can check for ETA on DPD’s website.

Please call 01207 582004 and ask to speak with one of our customer services team. Remember to have your order number to hand. Our customer services team may ask for pictures to get a better understanding of the issue.

Different products have different turnarounds depending upon the complexity of production involved. We would usually dispatch everything with the item that has the longest lead time. Also we may need to send multiple parcels depending upon the mix of products.

We will ship your goods under plain cover.